Hijingo - Terms and conditions

VENUE POLICY

• Bingo is a form of gambling and Hijingo is strictly an 18+ venue. All guests must provide valid proof of age and identity upon arrival. Accepted forms of identification are a valid passport or UK driving licence. Failure to provide valid ID when requested will result in refusal of entry and no refund will be issued.
• Hijingo is a cashless venue. We accept debit card and BACS payments only. In accordance with the Gambling Act 2005, credit cards cannot be used for bingo-related transactions.
• Seats are allocated at the time of booking and you may be seated with other guests. To guarantee that your group is seated together, all guests must be included within the same reservation.
• Guests must check in at least 20 minutes before the start of their booking to ensure they are seated before the show begins.
• Entry will not be permitted once a game has started. Guests who arrive late or fail to attend their booking will not be eligible for a refund.
• The show includes flashing lights, video content, and haze effects throughout. As such, it may not be suitable for guests with epilepsy, photosensitive conditions, or severe respiratory problems.
• We ask all guests to behave responsibly and respectfully. Hijingo operates a zero-tolerance policy towards behaviour that disrupts the experience of other guests or our team. We reserve the right to refuse entry or remove any guest from the venue at our discretion.
• CCTV operates throughout the venue for the safety and security of our guests and team members.

 

BOOKING TERMS AND CONDITIONS 

When making a booking at Hijingo, you agree to the following Terms and Conditions:

• You have read and agreed to our policies of booking.
• You and your group are at least 18 years of age (valid ID will be required).
• You are not entered into a current self-exclusion agreement with Hijingo or any other licensed gambling operator.
• You have checked all personal and booking details are correct.
• You agree to comply with all venue regulations.

CANCELLATIONS AND BOOKING CHANGES

If you need to cancel or amend your booking, please contact us as soon as possible.

 

Standard Bookings (Hijingo Experience)

• Cancellations are permitted up to 48 hours before your booking time.
• Within 48 hours of the booking, cancellations, amendments, reductions in guest numbers, transfers, and refunds are not permitted.
• Any guests who do not attend their booking will not be eligible for a refund.
   

Group Bookings

For group bookings made 14 days or more before the event date, you may choose either:

• Full payment at the time of booking; or
• A non-refundable 25% deposit, with the remaining balance due no later than 7 days before the event date.

The lead booker remains responsible for ensuring full payment is received by the payment deadline, even where individual guests contribute separately.

If full payment is not received by the required date, Hijingo reserves the right to release any unpaid seats.

 

Booking Amendments

• Changes to guest numbers or booking details may be made up to 7 days before the event date.
• For groups of 30 or more guests, changes may be made up to 14 days before the event date
• After these deadlines, bookings become non-refundable and non-transferable.

Late Changes

Where a cancellation, amendment, or reduction in guest numbers is requested after the applicable deadline, no refund, transfer, or credit will be offered.

However:

• All bingo cards included within the booking will remain available.
• Any pre-paid food and drink will still be prepared and served.
• Table allocations may be adjusted by the venue to provide the best possible experience for the attending group.

Venue Closures

If a bingo session is cancelled by Hijingo, we will offer either:

• An alternative date or time; or
• A full refund if an alternative date is not suitable.

Special Packages

Bank Holiday packages, Christmas packages, and other promotional events may be subject to different cancellation terms. Please refer to your booking confirmation for the applicable policy.

 

Dietary Requirements and Allergens

Please notify us of any dietary requirements or allergies at the time of booking, or at least 48 hours before your event.

While we take every reasonable precaution, gluten and other allergens are used in our kitchen and traces may be present in all dishes.

 

VAT and Service Charge

VAT is charged at the prevailing rate.

A 12.5% discretionary service charge will be added to packages that include food and/or drink, and to any additional food and drink purchased at the venue.

FULL VENUE HIRE, PRIVATE GAME HIRE, MEETINGS AND CONFERENCES

By booking a Full Venue Hire, Private Game Hire, Meeting or Conference at Hijingo, you agree to the following terms and conditions:

• Any quotation or proposal provided by Hijingo is valid for 48 hours from the date of issue.
• To confirm your event, a contract must be signed by both the client and Hijingo.
• For bookings confirmed more than 28 days before the event date, a non-refundable and non-transferable deposit of 25% of the contracted event value must be paid within 48 hours of signing the contract. Failure to make payment within this timeframe may result in the event date being released.
• For bookings confirmed 28 days or fewer before the event date, full payment (100% of the contracted event value) is required at the time of booking.
• The 25% deposit is non-refundable and non-transferable. The remaining balance must be paid in full no later than 28 days before the event date.

 

Cancellations

• If a booking is cancelled more than 28 days before the event date, any deposit paid will be retained by the venue.
• If a booking is cancelled within 28 days of the event date, 100% of the contracted event value will be payable and retained by the venue.

 

Pre-Orders and Dietary Requirements

• Food, beverage and bingo pre-orders, together with any dietary requirements or known allergies, must be provided in advance to enable completion of the event function sheet.
• If pre-order information is not received at least 7 days before the event date, Hijingo reserves the right to create a function sheet on your behalf up to the value of the contracted event total, based on venue recommendations. Any subsequent amendments will be at the venue's discretion.

CHRISTMAS POLICY - https://sites-sjkwr.myeasol.com/christmas-booking-policy