Please read these terms and conditions carefully before using the site or visiting our venue.
The following document contains:
Please note our venue is strictly over 18. Entry to the venue, participating in bingo games and serving of alcohol is at managers’ discretion.
For terms and conditions for bookings please see our Bookings Policy.
Terms & Conditions of website use
To contact us, visit our CONTACT link at the bottom of homepage.
We have set out the terms under which we are providing you with access to our Website and its products and services. These include the terms and conditions that govern:
your use of our Website (including the mobile optimised version of our Website accessible from your portable hand-held device);
your use of the services and products offered through our Website;
your rights to link to our Website; how we will use and protect information about you (see our separate “Privacy and Cookies Policy”) and
your obligations when uploading comments to our Website (see our “Content Standards” below).
Use of this website
Accessing our website
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. Access to our Website is permitted on a temporary basis. We update our website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.
Please note that use of our Website is subject to your computer and/or portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your computer and/or portable device is compatible with our products and services and we shall not be liable for any failure arising in the Website which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).
Reliance on information posted
The content on our site is provided for general information only. Materials posted on our Website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by local law.
Where we provide details of our food and drink menus, we make no promise that those details will be available in a particular venue on a particular day – all menus are subject to availability.
You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement where appropriate to Social Entertainment Ventures Limited. All intellectual property rights in and to the Website and the Materials are either owned by or licensed to us and your use of the Website and Materials is subject to the following restrictions. You must not:
remove any copyright or other proprietary notices contained in the Materials;
use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.
We expressly reserve all rights in and to the www.hijingo.com domain name and all related domains and sub-domains, the name “Hijingo”, our logo, service marks, trading names and/or trademarks. Other trademarks, products and company names mentioned on the Website may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.
Linking to our website
You may link to any page of the Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website. Our Website must not be framed on any other site. Views and opinions expressed in user generated content linked from this Website are the opinions of those users and do not represent the views, opinions, beliefs or values of Hijingo and Hijingo accepts no responsibility for such content. If you would like to link to our site for commercial purposes or any purpose not included above, please contact Hijingo Marketing, Social Entertainment Ventures at 121 Holborn London, United Kingdom, EC1N 2TD. We reserve the right to withdraw linking permission at any time and without notice.
We are not responsible for viruses and you must not introduce them.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Jurisdiction and Applicable Law
Ordering Through the Application
By using the Application, you confirm that you accept the terms of this policy and that you agree to comply with them. If you do not agree to these terms, you must not use the Application.
The availability of our Service is limited to the opening hours of our Restaurants and you may only order from within the location of the Restaurant. If you try to order from any location other than within the Restaurant or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
When you place an Order through the Application, it needs to be accepted by us before it is confirmed. You will receive a notification to state your order has been accepted and will contain a reference number in relation to your order (the “Order Confirmation”). The contract for the supply of any Item you have ordered comes into existence when we send the Order Confirmation.
Restaurants may use nuts or other allergens in the preparation of certain Items. Please contact our staff prior to ordering if you have an allergy.
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been served do not comply with these legal rights, please let the staff at the Restaurant know. The Restaurant will process the refund in respect of the affected part of the Item, unless the Restaurant Partner has reasonable cause to believe that the problem occurred after the item was served.
Prior to processing your refund, the Restaurant may take into account relevant factors including the details of the order, where and when it was served ad well as any other relevant information.
Alcoholic beverages can only be sold and served to persons aged 18 or over. By placing an order for alcohol, you confirm that you are at least 18 years old. The Restaurant operate the Challenge 25 age verification policy whereby customers who look under 25 will be asked by the Restaurant to provide proof that they are aged 18 or over. The Restaurant may refuse to deliver any alcohol to any person who does not look 25 unless they can provide valid photo ID proving that they are aged 18 or over. The Restaurant may also refuse to serve any alcohol to any person who is, or appears to be, under the influence of either alcohol and/or drugs. If the serving of alcohol is refused, you will still be charged for the relevant beverage.
You may cancel an order without charge at any time before the Restaurant has started preparing the Items (a “Started Order”). If you wish to cancel an order before it becomes a Started Order, please contact a member of staff at the Restaurant immediately. If the Restaurant confirms the order was not a Started Order, the Restaurant will refund your payment. If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items.
The Restaurant may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by the Restaurant, and the Restaurant will process the reimbursement for any payment already made using the same method you used to pay for your order.
Prices, Payment and Offers
Prices include VAT unless stated otherwise. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Prices can change at any time at the discretion of the Restaurants. Our Restaurant’s reserve the right to charge a Service Fee, which may be subject to change. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on the Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 1 hour of creating the basket. If you do not conclude the order before the 1-hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid.
The total price of your order will be set out on the checkout page on the Application, including the prices of Items and applicable Service Fees and taxes.
Payment for all Items will be made on the Application by credit or debit card, or other payment method made available by us. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment.
We are authorised to accept payment through the Application on and payment of the price of any Items to us will fulfil your obligation to pay the price to the Restaurant.
Loss or Damage
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the Items; or for defective Items under the Consumer Protection Act 1987.
Please note that we only provide the Application for domestic and private use. You agree not to use the Application for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.
Gambling Terms & Conditions
Effective 1st January 2020
The following terms and conditions consist of:
Throughout these Terms and Conditions, any reference to “the Company”, “we” or “us”, or “Hijingo” refers to Social Entertainment Ventures (Bingo) Ltd. t/a as ‘Hijingo’ which is fully licensed and regulated by the Gambling Commission as the operator and premises licence holder of our bingo facilities.
In order to use the bingo facilities in our Venue, every customer is bound by these Terms and Conditions. If you do not understand anything in these Terms and Conditions or you need to see them in another language, please contact a member of staff BEFORE using our products and services. Once you use the facilities you will be deemed to have accepted and be bound by these Terms and Conditions.
We reserve the right to amend these Terms and Conditions. These Terms and Conditions are effective from 1st January 2020 and supersede all previous Terms and Conditions.
You and Your Capacity
Entry to and Conduct within our Venues
Our Rights to Exclude people From our Venues
Paying to play and payment of Winnings
Licensed Activities – Complaints and Disputes
Governing Law and Jurisdiction
1. You and Your Capacity
1.1 Bingo is gambling. As a condition of your playing at our Venue and using any gambling products, services or offers provided by us, you warrant and represent that you are aged 18 or older, have the mental capacity to take responsibility for your own actions and can enter into a legally binding agreement with us. You understand that by playing bingo you may lose money and you accept full responsibility for such losses.
1.2 You are reminded that you are committing a criminal offence if you play bingo if you are under 18 years of age and it is a criminal offence for anyone to help a young person or child (a “child” being a person under 16) to gamble.
1.3 We will not allow anybody to enter and use these premises for the purpose of gambling unless they can prove to our reasonable satisfaction that they are over the age of 18. Therefore we would ask for your co-operation in providing us if requested with satisfactory identification documents. These must:
Contain a photograph from which you can be identified;
State your date of birth;
Be valid (that is not expired or out of date); and
Be legible and show no signs of tampering.
1.4 We reserve the right to determine whether identification documentation is acceptable, with the following, non-exhaustively, considered acceptable:
Identification with the PASS logo (for example Citizencard,
Validate or the Government’s “Connexions” card)
Driving licence (including provisional but only with photo card)
1.6 We have a policy to ensure that anyone who looks under 25 may be subject to challenge. We would ask you to be patient if you are challenged during any spot checks we make from time to time. In any case where we have reasonable doubts about whether someone is or is not 18 we reserve the right to exclude them from or ask them to leave the premises and retain the details.
2. Entry To And Conduct within Our Venue
2.1 We reserve the right to refuse entry to anyone without positive identification.
2.2 Customers may not bring onto the premises any food, beverage or intoxicating liquor bought externally, for consumption on the premises. Any sale or resale of any items or products on the premises is strictly forbidden.
2.3 Customers are not permitted to smoke on the premises, save in relation to those outside areas which are clearly indicated.
2.4 Customers are forbidden from passing, dealing in or taking an illegal substance on the premises.
2.5 Customers are forbidden from passing, dealing in or taking “Legal High” substances. i.e. substances which affect mood, though process or perception and taken for recreational purposes. These exclude alcohol obtained on the premises.
2.6 Customers must not participate in any systematic and organised money lending operation from within our premises.
2.7 Closed-circuit television (CCTV) is used on these premises. You agree that by entering onto these premises, your image may be captured and used and disclosed to third parties, insofar as the Company has legitimate concern about the security of the premises, items or cash on the premises, adherence by customers with these Terms and Conditions or the safety of customers and staff using the premises.
3. Our Rights to Exclude People from Our Venues
3.1 The Company reserve the right to permanently exclude any person from the premises of any Venue without reason.
3.2 It is within the Company’s discretion whether to allow any person removed or barred from entering the premises back into them. Any person attempting to assist any other person to avoid such a ban may similarly be excluded.
3.3 The Company may determine in its absolute discretion whether to inform the police, the Gambling Commission or the Local Authority in relation to any refusal of entry, removal or exclusion of a person, and it reserves the right where relevant to bring a prosecution itself and claim damages where the inappropriate use of premises by the person where his or her use contrary to these Terms and Conditions may cause the Company loss.
3.4 The Company may at its discretion decide that a person should be barred from (and if so for what period of time) any other premises owned or controlled by the Company or any other Company in a group of which the Company forms a part and, where reasonably possible, it will inform the person by post or email to that effect.
3.5 In any instance where a child (under 16) or a young person (aged 16 or 17) has been found to be gambling on the premises all entry monies (if any) and wagers made by him or her will be voided and refunded and any unpaid winnings will be forfeited.
4. Paying To Play and Payment of Winnings
4.1 In accordance with our legal obligations, Hijingo does not allow guests to play bingo on credit.
4.2 Staff have been instructed to check all cash received for forgeries and we are required by law to retain any forged cash and to notify the Police.
4.3 Prize money will be paid in cash or by cheque. For security reasons, we do not pay out cash in excess of £500.00. We would normally pay out up to £500.00 in cash with the balance being paid by cheque or by BACS transfer.
4.4 We reserve the right to double-check identification documentation or ask for further identification documentation, prior to processing a payout, should circumstances dictate.
4.5 Customers are legally obliged to account to the relevant tax authorities for any winnings they may have in our Venues. Hijingo is not liable to account to any such authority for any of our customer’s personal taxes.
4.6 We reserve the right to refuse to pay any winnings if we have reason to believe:
A person is under 18 years of age; or
A person is involved in fraud, money laundering, collusion or cheating of any kind.
In such circumstances, we reserve the right to void the entire game and return all monies to those affected or provide an alternative solution, at our absolute discretion. Gambling is a fast moving environment, games progress rapidly and consequently mistakes do occasionally occur. We do all that we can to avoid such mistakes, but we cannot accept responsibility for any obvious errors or omissions in respect of calling, presentation of results or calculation or display of prize money, despite our every effort to ensure total accuracy.
4.8 Should any of the aforementioned scenarios occur, we reserve the right, within a reasonable timeframe, to retrospectively audit the activities in our Venues to ensure fairness to all concerned and the right to remedy any discrepancies to promote such fairness.
5.1 We are only obliged to pay out winnings that have been genuinely won in accordance with our Terms and Conditions.
5.2 You accept that our products and services are provided to you “as is” with any faults or failings and any representation, warranty, condition or guarantee whatsoever, express or implied (including, without limitation, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose or non-infringement) excluded to the fullest extent permitted by law.
5.3 Under no circumstances (including, without limitation, negligence) are we liable for any injury, loss, claim, loss of data, income, profit or opportunity, loss or damage to property, general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind whatsoever arising out of or in connection with any Customer’s access to, or use of, or inability to use, our Venues and any products and services available therein (whether based in contract, tort and whether negligent or otherwise), even if we have has been advised of the possibility of such damages or loss or that such loss was foreseeable.
5.4 You specifically acknowledge, agree and accept that we are not liable to you for:-
Defamatory, offensive or illegal conduct of any other customer
Any loss whatsoever arising from the use, abuse or misuse of our Venues
Any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communications’ lines failure, distributed denial of service attacks, viruses or any other adverse technological consequence of your choosing to use our products and services and which affects the conduct thereof
The accuracy or completeness of any information provided within our Venues
Any failure on our part to observe any self-exclusion policies that we may have in place from time to time
Any failure on our part to interact with you where we may have concerns about your activities
5.5 Nothing in these Terms and Conditions shall operate so as to exclude or restrict our liability for death or personal injury caused by our negligence.
6. Licensed Activities - Complaints and Disputes
6.1 In this section of our Terms and Conditions, a “complaint” means a complaint about any aspect of our conduct of the licensed activities. A “dispute” is any complaint which relates to the outcome of a customer’s gambling transaction and is not resolved at the first stage of our complaints process.
All disputes are dealt with under our Gaming Dispute Resolution Process, which is set out in full below.
6.2 In relation to all complaints or disputes, we reserve the right to record all conversations (via manuscript notes), telephone and e-mail communications with you and any other person. In the event of a dispute as to the contents of any such communication, reference will be made to such records, our transaction database and any other records of your Venue usage which, in the absence of any contrary evidence, shall be decisive.
6.3 It shall be a condition of your agreement with us that any disputes are and remain confidential both whilst we seek a resolution and afterwards. You agree that you shall not disclose the existence, nature or any detail of any disputes to any third party. If you do so, that shall be considered a breach of the Terms and Conditions and we will no longer be obliged to continue seeking a resolution to your dispute and we shall be entitled to return any monies due to you from that account and refuse you entry to the premises.
6.4 Complaint Resolution at Venue Level
6.4.1 We take all complaints seriously. If you have any cause to complain about anything that has happened as a consequence of your dealings with us and you are unable to resolve it with the Duty Manager, you should put your complaint in writing to the General Manager of the Venue at where the issue giving rise to the complaint arose, within twenty-one days of the incident.
6.4.2 The General Manager will respond in writing to your complaint within fourteen days of receiving your written complaint.
6.4.3 As part of this process we shall, as necessary, request appropriate evidence from you for the purposes of settling your complaint.
6.5 Gaming Dispute Resolution Process
6.5.1 If a gaming transaction complaint is not resolved to your satisfaction by the use of our Complaints Procedure, it becomes a dispute and you may refer the matter, in writing, to the Complaints Officer within fourteen days of receipt of the General Manager’s letter.
6.5.2 The Complaints Officer will review the General Manager’s decision, with reference to the records kept from the Complaints Procedure and, if necessary, appropriate further input from you and the Venue involved.
6.5.3 A complaint can only be referred to the Complaints Officer where the complaints procedure at Venue level has been completed.
6.5.4 The contact details for the Complaints Officer will be provided by the General Manager as part of the written reply to your complaint.
6.5.5 If you are unhappy with the outcome of the Complaints Officer’s decision, you can ask that it be reviewed by the Operations Director within fourteen days of receipt of the Complaints Officer’s letter.
6.5.6 The Operations Director will review the Complaints Officer’s decision, with reference to the records from the Complaints Officer’s investigations and, if necessary, obtain further input from you and the Venue involved.
6.5.7 A dispute can only be referred to the Operations Director where the complaints / dispute procedures through Venue and Complaints Officer have been completed.
6.5.8 The contact details for the Operations Director will be provided by the Complaints Officer as part of the written reply to your dispute.
6.5.9 If you are unhappy with the outcome of the Operations Director’s review, you can ask that Hijingo escalate your dispute to and Alternative Dispute Resolution (ADR) entity.
This is an independent person who will review the facts of your dispute and provide a decision accordingly.
6.5.10 An ADR has been appointed by Hijingo through the Bingo Association, from the list of ADRs published by the Gambling Commission. The ADR’s contact details are as follows:-
6.5.11 A customer may only ask that a dispute be investigated by an ADR where all the previous stages of the Complaints and Disputes process have been completed.
6.5.12 There is no cost to the customer if an ADR is appointed.
6.5.13 An ADR may refuse to accept a dispute which is considered frivolous or vexatious.
6.5.14 The ADR will accept a dispute on their own terms and conditions a copy of which will be provided by the ADR.
6.5.15 In referring a dispute to the ADR the customer accepts that any decision is binding on both the customer and Hijingo.
7.1 Whilst most customers are able to enjoy their gambling, we recognise that for a very small number of people gambling ceases to be fun and they may develop a problem with gambling. We are committed to a policy of providing support and assistance wherever we can. Furthermore, in relation to problem gambling, help is freely available throughout our Venues and our staff are trained to direct you to organisations who provide support and assistance.
7.2 We reserve the right to approach you in instances where the Company considers you may need help, and to keep information relating to instances where we have cause for concern and to provide such information to the Gambling Commission.
7.3 We operate a self-exclusion policy, which will allow you to exclude yourself for an initial minimum period of between 6 and 12 months, from all bingo Venues nationwide, who are members of the Bingo Association.
7.4 Please contact the Duty Manager at your Venue if you wish to discuss such assistance. We will do our best to ensure any such meeting takes place in private, facilities permitting. You can also contact the Duty manager by telephone, in writing or by email. Further information is provided in our “Friendly Advice” leaflets which are available for you to take away and read at your own convenience.
7.5 We reserve the right to refuse entry to any person who, in the Company’s view, is unable to control their gambling activity, but refuses to self-exclude. In such cases you would have no claim against us for refusal to permit you entry to our Venues.
7.6 We will implement reasonable checks and safeguards to ensure that whilst you are self-excluded you cannot access our Venue and you do not receive marketing material about gambling from us, however we cannot be held liable by you or any third party, if you continue to gamble in our Venue(s), or if any marketing material is inadvertently sent to you or you continue to gamble on any other party’s sites or premises.
We will put all reasonable safeguards in place to ensure that once you self-exclude you will not be permitted entry to our premises but we will have no liability in relation to your gambling losses or any related damages or claims by you or any third party, should you continue to gamble after you have self-excluded. Moreover, we would urge you if you continue to gamble during any period of self-exclusion (from ourselves or other operators) that you seek urgent professional help.
7.7 The National Association for Gambling Care Educational Resources and Training (GAMCARE) provides information, advice and counselling to individuals, their family and friends who have concerns about problem gambling. If you require any information the Duty Manager of your Venue will be pleased to assist you. The Helpline number for Gamcare is 0945 600 0133
8 Intellectual Property
8.1 You acknowledge that Hijingo is the owner or valid licensee of the trade marks, logos and trade names appearing within our Venues and you may not use such materials for any purpose without our express written permission.
9 Governing Law and Jurisdiction
9.1 These Terms and Conditions and all of their constituent parts are governed by English law and the courts of England and Wales shall have the non-exclusive jurisdiction to settle any disputes that arise out of or in relation to them, other than any disputes that fail to be dealt with by our Complaints and Disputes procedure.
10 Additional Terms
10.1 These Terms and Conditions (and all the document referred to herein) constitute the entire agreement between us in connection with its subject matter and supersede all prior representations, communications, negotiations and understandings concerning the subject matter of our relationship.
10.2 No term or provision of these Terms and Conditions shall be considered as waived by any party unless a waiver is given in writing by that party.
10.3 We shall not be liable for any breach of this agreement directly or indirectly caused by circumstances beyond our reasonable control and which prevents us from performing our obligations to you.
10.4 These Terms and Conditions are drafted in the English language. If also drafted in another language and there is a conflict or inconsistency between the English language text and any text in another language, the English language text shall prevail.
10.5 You may not assign, transfer, charge, create a trust over or otherwise deal in its rights and/or obligations under these Terms and Conditions (or purport to do so) without our prior written consent. We are entitled to assign, transfer, charge, create a trust over or otherwise deal in our rights under these Terms and Conditions as we see fit.
10.6 If any of these Terms and Conditions is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions of these Terms and Conditions.
10.7 Nothing said or written by any employee or agent of Hijingo shall constitute a variation of these Terms and Conditions or an authorised representation about the nature or quality of any aspect of the products or services that we offer. Except in the case of fraud or fraudulent misrepresentation, we shall have no liability to you for any such unauthorised representation.
10.9 Except for customers of the Hijingo, a person who is not party to these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce them.